HELP US HELP YOU! ALWAYS INCLUDE YOUR ORDER NUMBER IN YOUR COMMUNICATION
Please only create a new ticket if you have a new, unrelated query.
If you are replying to an existing query, it is more helpful to us if you reply to your existing ticket (which can be found below).
You can also reply directly to any received emails from us instead of using the ticket manager.
If you are having trouble receiving emails from us you can always check in the ticket manager for our reply.
We can only read and reply to queries in English or Swedish.
Frequent customer support questions as of September 2nd, 2010
Age Verification for US customers
Make sure you always enter your address of recidency. Our 3rd party Age Verification software will not approve your purchase otherwise.
PO Box addresses in the USA
Unfortunatly UPS does not let us deliver to PO Box addresses in the USA.
Supply problems from manufacturer:
Knox White Portion (SE warehouse) - no expected date as of yet
We will ship these brands as soon as we receive them from our supplier. We sincerely apologize for the delay!
Customer support response time
Our current average respons time is 6 hours.